SERVICE SUPPORT
Service Support
R&D, manufacturing, training, and after-sales service, with equipment application support for veterinary hospitals.
Research, Manufacturing, Training, and After-sales
The company’s business covers research and development, manufacturing, training, and after-sales service for veterinary medical equipment, providing equipment and solutions for veterinary hospitals and veterinarians.
To ask about a product, training topic, or after-sales matter, use the online form to share the equipment model and your needs so the discussion can focus on the actual situation.
Prepare for a Product-Selection Inquiry
Start with the product series or equipment of interest, then describe the context, workflow, and questions. Concrete details support a model-specific discussion.
The target equipment or series and workflow steps to connect.
Existing equipment names, models, configurations, and interfaces.
Workspace preferences such as fixed, cart-based, suspended, or portable.
Specifications, dimensions, combinations, or documents requested.
Before a Technical-Support Inquiry
Provide the equipment name, full model, visible serial number if available, and configuration. Describe the issue in time order, current state, and displayed message; report observations rather than a suspected cause.
Do not open the equipment, change internal connections, or carry out repairs without qualified guidance. Submit only information needed for this inquiry and avoid unrelated or sensitive material identifying an animal or customer.
Frequently Asked Questions
What should I prepare for a selection inquiry?
Share the equipment or series of interest, existing models if applicable, your workflow, and site conditions so the company can discuss relevant product information and configuration questions.
What should I include in a technical-support inquiry?
Include the equipment name and model, serial number if visible, actual configuration, what happened and when, current status, any displayed message, and a way to reach you.
How can I confirm arrangements for training, installation, and after-sales support?
Include the equipment model, location, and requested arrangements in the online form. The company can discuss available arrangements based on the product and your needs.
Can I ask about training or request product information?
Yes. Include the equipment model, the document or training topic you are looking for, your location, and a way to reach you so the company can discuss your request.